Muhammad Haziq

Distinguished IT Engineer

8 years of technical expertise with certifications as Cisco and RedHat engineer. Proficient in managing services, operations, maintenance, and deployment for diverse clients.

[email protected]

+60 11 32931105

Malaysia

Portfolio

Instant Photo Upload System

Automated system for studio photo capture that automatically uploads photos and provides QR codes to customers for instant access.

Automation QR Code Photo Upload Studio System

Password Generator

Secure password generation tool that helps users create strong, random passwords effortlessly with customizable options.

Security Password Generator Web App

Key Skills

Cloud Platforms

Azure AWS Google Cloud

Operating Systems

Linux Red Hat CentOS Ubuntu Windows Server

DevOps & Automation

Docker Kubernetes Ansible Terraform Jenkins

Programming & Scripting

Python Bash PowerShell Git

Monitoring & Databases

Zabbix Prometheus Grafana PostgreSQL MySQL

Web Servers & Virtualization

Apache Nginx VMware ESXi Hyper-V

Professional Experience

Application Support Engineer L3

NCR VOYIX

Jan 2024 – Present

Expert in providing advanced technical support for applications deployed on AWS infrastructure
Proficient in managing and optimizing customer environments using Terraform on AWS
Experienced with CouchDB, OpenVPN, Ansible, and GitLab for robust system operations
Strong expertise in Linux for effective system administration and troubleshooting
Skilled in facilitating clear communication through Zendesk, ServiceNow, and GitLab

Senior Cloud Technical Support Engineer

Ingram Micro

Apr 2022 – Jul 2023

Orchestrated integration of Zabbix and Grafana for comprehensive system monitoring
Leveraged APIs and scripting to develop custom solutions for precise monitoring
Proficiently managed deployment and enhancement of Kubernetes architectures
Maintained and managed customer Cloud Platforms and components
Collaborated with R&D teams to report software issues and implement solutions

Cloud Technical Support Engineer

Datacom Asia

Jul 2019 – Mar 2022

Collaborated with stakeholders and Project Managers on functional requirements
Experienced with JSON API-based applications development and troubleshooting
Proficient in Kubernetes architecture management, deployment, and upgrading
Created deployment design and specification documentation
Installed and configured CloudBlue products and managed services

System Engineer

Mesiniaga Berhad

Feb 2018 – Jul 2019

Advanced from Junior to Mid-Level System Engineer through continuous growth
Managed virtual machines across Hyper-V, ESXi, and Citrix platforms
Initiated development of IoT application using Python and MQTT
Administered Apache Web Server and deployed applications on AWS EC2
Implemented bash scripting for task automation and security hardening

Certifications

Red Hat Certified System Administrator (RHCSA)

ID: 200-114-973

CompTIA Cloud Plus

ID: 7ELH879S02R421K2

Cisco Certified Network Associate (CCNA)

ID: CSCO13095911

EC-Council Network Security Administrator (ENSA)

ID: ECC56992000120

Education

Advanced Diploma in Information Technology (Networking)

Ungku Omar Polytechnic

Diploma in Information Technology (Networking)